Reference

How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket transactions, and keep your wallet secure. This policy explains what we gather, how we use it, and how you can request changes or deletion.

Account data onlyWallet transaction logsContact details you provideDevice and IP for securityRequest access anytime
Explore the Lobby Read FAQ
cbajl How We Handle Your Information
POLICY QUESTIONS

Contact Us About Your Privacy

If you want to see what data we hold, request a copy, ask us to correct an error, or delete your account and all linked records, reach out through any of these channels. We aim to respond within a few business days and will walk you through the verification steps before making changes.

Privacy Inbox Email our data team with your account number and mobile number so we can verify your identity, then tell us what you need: access, correction or deletion.
Live Chat Request Open live chat from your account dashboard, ask to speak with the privacy team, and the agent will create a ticket. You will get an email confirmation with a reference number and an expected timeline for the request.
Account Settings Panel Log in, go to Account Settings, then Privacy Controls. You can download a copy of your transaction history, update your contact details, or submit a deletion request directly from that panel without needing to contact support first.
HOW WE PROTECT

Data Security and Your Rights

We encrypt wallet transactions, store passwords as hashed values, and log every login attempt so we can spot suspicious activity. You control your own data: request a copy, correct mistakes, or ask us to delete everything when you close your account. This section explains the tools we use and the rights you hold under local privacy principles in eligible regions.

Transaction Encryption

Every bKash, Nagad and Rocket payment request travels over an encrypted connection. We do not store your wallet PIN or password; the payment app handles authentication, and we only see a transaction reference number once you confirm the transfer.

Cookie and Tracking Notice

Essential cookies keep you logged in and remember your language preference. Analytics cookies show us which game lobbies get the most visits so we can improve layout. You can block non-essential cookies in your browser; your account and deposits will still work.

Retention and Deletion

We keep account and wallet transaction logs for the time required by local record-keeping rules in eligible regions, then delete what we no longer need. When you request account closure, we delete personal details within thirty days and retain only the transaction ledger for compliance.

Data Access and Correction

Log in and go to Account Settings to download a report of your deposits, withdrawals, game history and contact details. If you spot an error in your name, mobile number or email, you can correct it yourself or contact support to make the change after verification.

Common Questions About Your Data

We collect your mobile number, email address, date of birth, full name as it appears on your wallet, and the device and IP address you use to register. We need these to verify your identity, process bKash, Nagad or Rocket deposits, and comply with local anti-fraud rules in eligible regions.

We share transaction identifiers with bKash, Nagad, Rocket and our payment processor to complete your deposit or withdrawal. We also share minimal data with our hosting provider and security vendor to keep the platform online. We do not sell your information to advertisers or marketing companies.

We keep your account details and wallet transaction logs for as long as your account is active, plus the retention period required by local financial record-keeping rules in eligible regions. Once you close your account, we delete personal details within thirty days and retain only the transaction ledger for compliance.

Yes. Log in, go to Account Settings, then Privacy Controls, and click Download My Data. You will get a file with your account details, deposit and withdrawal history, game sessions, and support messages. The download is ready in a few minutes.

Go to Account Settings, select Close Account, and follow the prompts. We will ask you to confirm by entering your password and a code sent to your mobile. Once confirmed, we delete your personal details within thirty days and retain only the transaction ledger as required by local law in eligible regions.

Essential cookies keep you logged in and remember your language. Analytics cookies track which game lobbies you visit so we can improve the layout. You can disable analytics cookies in your browser settings without affecting deposits, withdrawals or gameplay; only the session cookie is required.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoLegalInfoCbajl GlossaryGamescbajl Casino

Related pages

cbajl Bangladesh Live Baccarat Royale cbajl App FAQ Cbajl Glossary